Last updated July 18th 2025.

Introduction

Welcome to Solas Retreat (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our retreats, use our website (https://solasretreats.com.au), or participate in our coaching services.

Who we are

Solas Retreats, operated by Sharon and Mark Smith, provide luxury retreat experiences and coaching services.

Information We Collect

We collect information that you provide directly to us:

  • Contact details: Name, email address, phone number, postal address
  • Booking information: Retreat preferences, dates, accommodation choices, payment details
  • Health information: Dietary requirements, allergies, medical conditions, fitness levels, injuries
  • Emergency contacts: Names and contact details of emergency contacts
  • Communication records: Email correspondence, phone calls, feedback forms
  • Website usage: IP address, browser type, pages visited, cookies

Sensitive Information

With your consent, we may collect sensitive information including:

  • Health information necessary for retreat safety and meal planning
  • Dietary restrictions and allergies
  • Any medical conditions that may affect your participation

How We Collect Information

We collect personal information through:

  • Direct collection: Booking forms, enquiry forms, phone calls, emails
  • Website interactions: Contact forms, newsletter subscriptions, cookies
  • Third parties: Payment processors, referral partners (with your consent)
  • Pre-retreat communications: Health questionnaires, preparation materials

How We Use Your Information

We use your personal information to:

  • Provide retreat services: Process bookings, arrange accommodation, plan meals
  • Ensure safety: Assess health requirements, provide appropriate activities
  • Communicate with you: Send booking confirmations, pre-retreat information, follow-up communications
  • Improve our services: Analyse feedback, develop new programs
  • Marketing: Send newsletters, retreat updates, special offers (with your consent)
  • Legal compliance: Meet our legal obligations and resolve disputes

Disclosure of Information

We may disclose your personal information to:

  • Service providers: Accommodation providers, chefs, therapists, transport companies
  • Emergency services: In case of medical emergencies
  • Payment processors: For secure payment processing
  • Legal authorities: When required by law or to protect our rights
  • Professional advisors: Lawyers, accountants, insurers (when necessary)

We do not sell your personal information to third parties.

Data Security

We implement reasonable security measures to protect your personal information:

  • Secure data storage and transmission
  • Access controls and staff training
  • Regular security reviews and updates
  • Secure payment processing systems

Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications
  • Complaint: Lodge a complaint about our privacy practices

Cookies and Website Analytics

Our website uses cookies to:

  • Improve website functionality
  • Analyse website usage
  • Remember your preferences
  • Provide personalised content

You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Retention of Information

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Overseas Disclosure

We may disclose personal information to overseas recipients, including:

  • Cloud storage providers
  • Payment processors
  • Marketing platforms

We ensure appropriate safeguards are in place for overseas transfers.

Contact Us

For privacy-related enquiries, requests, or complaints:

Solas Retreat Co.

Email: sharon@solasretreats.com.au
Phone: 0428 336 123

Complaints Process

If you have a privacy complaint:

  1. Contact us directly using the details above
  2. We will investigate and respond within 30 days

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revision date.